What data do we collect?
If you place an order with us, we need various information from you to process your order. This data can be checked for correctness in various ways.
- General information such as name, address and place of residence can be entered during the ordering process. We use this information to check your order and for the purpose of delivering goods.
- We use your email address to confirm your order. Periodically we will send you an informative email with an offer. You can always unsubscribe from this.
- We use your telephone number to verify your order. To be able to send your order, you can specify the telephone number where you can be reached during office hours. We do not use the telephone number for marketing purposes.
- Contact form: The information you provide will only be used to answer your question.
- Website traffic data: With every visit to our website, your traffic data is stored. These are, for example, the number of pages visited or which articles have been ordered. This data is not personal and is only used to improve the user-friendliness of our website.
What are cookies? Cookies are small text files that are placed on a PC, tablet or mobile phone by websites. They are secure and are only used to trace personal information such as address, telephone number and email address for your convenience.
What do we use this data for?
The purpose of processing the data is:
- Personal data
- The processing of your order.
- Delivery to the delivery address specified by you.
- Notifying you of offers and news.
- Traffic data
- promoting the user-friendliness of the website.
Your data is safe with us
We will not pass on your personal data to third parties and we will only make it available to collection agencies contracted by us in the event that the payment term set by us is exceeded. Your data is stored on secure servers. Authorized employees of Wilcovak are the only persons who have access to the personal data and have a duty of confidentiality of this personal data.
For questions you can always contact us.